24/Seven Electrical Privacy Policy
Introduction
24/Seven Electrical Limited (“we”, “us”, “our”) complies with the New Zealand Privacy Act 2020 (“the Act”) when collecting, using, and managing personal information.
“Personal information” means information about an identifiable individual.
This policy explains how we collect, use, disclose, and protect your personal information. It does not limit or exclude any of your rights under the Act.
For more information about the Act, please visit www.privacy.org.nz.
Changes to this Policy
We may update this policy from time to time by publishing a revised version on our website. The change will apply from the date it is uploaded.
Last updated: October 2025.
Information We Collect
We collect personal information about you from:
You directly – when you contact us, request a quote, complete online forms, send emails, make payments, or use our electrical services.
Third parties – where you have authorised this, or where the information is publicly available (for example, from suppliers or contractors involved in your project).
Whenever possible, we collect information directly from you.
How We Use Your Personal Information
We may use your personal information to:
Verify your identity
Provide electrical services and support
Prepare quotes, invoices, and job documentation
Communicate with you, including responding to enquiries and feedback
Send service updates or promotional offers (by email, text, or other electronic means)
Improve the quality and safety of our services
Maintain business records and manage accounts
Protect and enforce our legal rights and interests
Comply with our legal obligations
For any other purpose authorised by you or by the Act
Disclosure of Your Personal Information
We may disclose your personal information to:
Our trusted service providers and subcontractors (e.g. IT support, electricians, accountants, data hosting, or marketing providers)
A person or organisation who can legally require us to supply information (e.g. regulators, law enforcement agencies)
Credit reporting and debt collection agencies, if required
Other companies in our group or related entities, where relevant to service delivery
Any other person authorised by you or by law
Some service providers may be located outside New Zealand, which means your personal information may be held and processed overseas.
Protecting Your Personal Information
We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification, or disclosure.
We maintain appropriate administrative, physical, and electronic safeguards to protect data integrity.
Access and Correction
You have the right to request access to, and correction of, the personal information we hold about you.
Before acting on your request, we may ask for proof of identity.
If we agree that a correction is justified, we’ll make it promptly. If not, we’ll note your request on the record.
To request access or correction, please contact us at:
📧 info@24sevenelectrical.co.nz
We may charge reasonable costs to process your request.
Internet Use and Cookies
While we take steps to keep online connections secure, information you share online is at your own risk.
If you follow a link from our website to another site, that site’s privacy policy will apply. We encourage you to review it before sharing personal information.
We may use cookies to monitor website performance and improve user experience.
You can disable cookies in your browser, but this may limit some functionality.
Marketing and Communications
By providing your contact details, you consent to receiving marketing messages from us (including electronic messages) about our services.
You may opt out of marketing communications at any time by following the unsubscribe link in our messages or by contacting us directly.
Contact Us
If you have any questions about this policy, our privacy practices, or wish to make a complaint, please contact:
24/Seven Electrical Limited
info@24sevenelectrical.co.nz
0800 021 247